Click Mini L9W-B Rear camera problem: 1) Rear camera worked in Win 8, did not in Win 10 2) I returned the computer to the shop, they sent it to a Toshiba approved repair station. 1 month later It was 'repaired', i.e. The mainboard was replaced, Win 8 preloaded. The rear camera worked, but after upgrade to Win 10 it didn't work anymore. 3) I returned it to the shop, asking them to install Windows 10 with 2 working cameras. They sent it again to the repair station.
Three weeks later it was back. This time the camera was replaced, Win 8 preloaded. I do not dare to upgrade anymore. Windows 8 works fine. I see people doing lots of risky and complicated things to correct this error themselves.
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I see the repair station replaces hardware to solve a driver problem. I understand Toshiba suggests it's a Microsoft problem. It's Toshiba's job to sell working devices.
Prototypes must not be sold for good money. I'm disappointed. I hoped to find professional assistance. It's a user problem associated with poor knowledge of Windows system management, not that the majority of users have much. So it would be usefull for Microsoft to expain and decent of Toshiba to work it out, but it is not their responsibility if you choose to upgrade to Win 10.
The unit has microsoft Fast Start Up enabled which doesn't allow you to use device driver upgrades. See my post as I have got this to work on mutilpe devices/tablets when upgrading from Win 8.1 to Win 10. You have to upgrade to device driver probably for one of the cameras after disabling Fast Start Up.
If you were in the UK and had a land line I'd call and talk you through it. Cmvrgr Sorry can't bother with video.
Ensure fast boot is disabled else changes won't reflect on next start up by default. Under Device manager there are two issues to check, my set up is 1.
Under Imaging Devices Intel Imaging Processor 2400 2. Under System devices there are the two camera drivers Camera sensor AR0543 Camera sensor OV2722 I had to update the Camera sensors, only one needed it Update Image Sensor This changed the cameras available When back to Camera sensor and rolled back the update and camera switched So I new I could get each camera working Then updateing the Imaging sensor and rolling it back gave me the option of swapping between cameras The exact order of events I don't recall.
I did this and both cameras are working and swappable from within the Camera app: 1. Open Device Manager (Windows Key, type “Device Manager”, press Enter). Left-click “Imaging Devices”. Right-click “Intel(R) Imaging Signal Processor 2400”. Left-click “Update Driver Software”.
Left-click “Search automatically for updated driver software”. Driver will be updated to “Intel(R) AVStream Camera”. When done Left-click “Close”. Back in Device Manager, left-click “System Devices”. Right-click “Camera Sensor OV2722”. Left-click “Update Driver Software”. Left-click “Search automatically for updated driver software”.
Driver will be updated but still be called “Camera Sensor OV2722”. When done Left-click “Close”. I didn’t need to update “Camera Sensor Unicam ar0543”, it was already up to date. All done - Close Device Manager. I left Fast Startup on (i.e. Didn’t change anything).
Thanks amoun for your posts above for pointing me in the right direction. I did this and both cameras are working and swappable from within the Camera app: 1. Open Device Manager (Windows Key, type “Device Manager”, press Enter). Left-click “Imaging Devices”. Right-click “Intel(R) Imaging Signal Processor 2400”.
Left-click “Update Driver Software”. Left-click “Search automatically for updated driver software”. Driver will be updated to “Intel(R) AVStream Camera”.
When done Left-click “Close”. Back in Device Manager, left-click “System Devices”. Right-click “Camera Sensor OV2722”.